Senior IT Support Engineer (m/f/d)

European by design. Headquartered in Amsterdam. Qivalis is building a regulated, euro-denominated stablecoin backed by a consortium of leading European banks. Operating across Europe, Qivalis is creating trusted on-chain payment infrastructure for Europe’s digital economy.

Qivalis’ mission is to provide a secure, transparent, and institutionally trusted on-chain euro that serves as a foundational settlement asset for Europe’s digital economy. By bridging traditional financial infrastructure and blockchain technology, Qivalis enables regulated, scalable, and future-proof payment and settlement use cases for banks, financial institutions, and capital markets.

As Senior IT Support Engineer (m/f/d) at Qivalis, you will keep day-to-day IT running reliably and securely for our fully remote team across Europe, with a strong focus on macOS, Apple device management and Google Workspace. You'll own end-to-end user support, onboarding and offboarding, hardware lifecycle and access fundamentals across a primarily macOS fleet.

This role operates in a highly regulated environment, where onboarding, offboarding, access and device records are audit-relevant controls, and you ensure they are executed correctly every time and that every change is traceable.

You'll work as a peer to our existing IT Support Engineer, sharing responsibilities, covering for each other and taking part in an on-call rotation of up to one week a month.

• Own user-facing IT support end to end for colleagues across Europe, from first contact to resolution, with a primary focus on macOS and Apple devices.

• Run macOS and iOS / iPadOS endpoints end to end with Jamf Pro and Apple Business Manager: zero-touch setup, patching, application packaging and compliance against our CIS- and NIST-based baselines.

• Execute onboarding and offboarding with HR as security- and audit-relevant processes, so access, accounts and devices are provisioned and revoked correctly and on time.

• Process access requests strictly within our defined permission models, and escalate early and clearly when something is unclear or doesn't fit the rules.

• Manage the hardware lifecycle and vendors: procurement, an accurate and auditable asset inventory, repairs and replacements (e.g. via AppleCare), and contract renewals.

• Administer Google Workspace, Slack, Microsoft 365, Notion and 1Password, applying changes through our version-controlled configuration-as-code workflow in Git rather than ad hoc in admin consoles.

• Write and maintain the documentation and runbooks that let defined tasks be delegated and handed over safely, and provide accurate operational records as audit evidence under DORA and MiCAR.

• Senior, hands-on experience in user-facing IT support in a regulated or security-conscious corporate environment, ideally in a distributed, international company.

• Proven experience running corporate macOS fleets with Jamf Pro and Apple Business Manager.

• A solid grasp of identity and access fundamentals: SSO, authentication, VPN, device trust and basic networking.

• Hands-on Google Workspace administration, plus experience with IT procurement, asset inventory and hardware lifecycle management.

• Scripting and automation in Bash / Shell or Python (GAM is a plus), with the discipline to document and validate what you automate.

• An autonomous way of working: you need no close supervision, you are comfortable within clear rules and processes, and you escalate rather than improvise in sensitive situations.

• Excellent written and spoken English.
  
  Nice to Have

• Hands-on administration of Microsoft 365, Microsoft Entra ID and SharePoint (strongly preferred).

• Experience with Jamf Protect, Jamf Connect or Jamf Trust.

• Familiarity with DORA, MiCAR, ISO 27001, or CIS / NIST benchmarks.

• Working knowledge of Git, GitLab and configuration-as-code principles.

• Experience with midPoint administration.

• Dutch language skills.

Operational discipline: You execute defined workflows correctly and consistently, and keep every change traceable.

Security and compliance mindset: You treat access, offboarding and asset records as audit-relevant controls.

Escalation over improvisation: You spot deviations and edge cases early and raise them clearly instead of working around the rules.

Ownership and reliability: You see user issues through to resolution, document what you do, and cover for your peer when needed.

1. Screening call: A short call with our Talent Acquisition team to learn more about Qivalis, and for us to get to know your background and motivation.

2. Hiring Manager interview: A deep dive into the role with our Platform Lead, covering its responsibilities, priorities, and how your experience fits.

3. Technical interview: A hands-on session with our IT Support Engineer and Platform Lead, working through practical scenarios based on real situations we handle.

4. Leadership call: A conversation with our CTO about how you make decisions and escalate, and how you see yourself contributing to the team.

5. Cultural-Add interview: A final conversation about your ways of working, what you'd bring to the team, and how you'd collaborate with colleagues across Qivalis.